| 1. |
We maintain a current local backup copy
of your web site additionally we back up all websites
to an offsite location on a regular basis. |
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| 2. |
"Maintenance" is defined as keeping
the web site current. It is not intended to be a new design. |
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| 3. |
Updates are completed with 24 hours of the
time they are received, except weekends and holidays.
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| 4. |
Time is based on actual total time involved in completing
the updates at the time of billing (usually around the
15th day of the month). There is a 15 minute |
| |
minimum charge for updates made during any given monthly
billing cycle. |
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| 5. |
Although we make every effort to make accurate changes,
it is the client's responsibility to review updates and
notify us of any necessary changes that need to be |
| |
made. We do not charge for changes that are our fault.
However, if a change needs to be made due to client error,
the regular hourly update fees will be charged. |
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| 6. |
We reserve the right to distinguish between "updates"
and "new design". New design work is charged
at our design rate. |
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| 7. |
Updates should be provided electronically (by email)
as much as possible. Attachments should be in .txt or
.doc (Word) format. Pictures need to be .jpg or .gif. |
| |
Updates may also be sent by postal mail or by fax. These
require retyping data or scanning photos and will cost
more to complete the changes. |
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| 8. |
Your web site may be using third-party components (web
site trackers, weather info-feeds, etc.). We have no control
over what third party sites do and take no |
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responsibility for loss of information due to actions
of these sites. Any changes to your site stemming from
regulations of these third party components will be billed
at |
| |
the normal hourly rate. |
